bj999 Privacy Policy

1 Introduction

1.1 bj999 ("we", "us", "our") operates the online betting and casino platform at https://bj-999.asia and associated mobile applications. We are committed to protecting the privacy and personal data of all users ("you", "Player", "User") in accordance with applicable data protection laws and international best practices.

1.2 This Privacy Policy forms part of the bj999 Terms and Conditions and should be read in conjunction with that document. By registering an account, depositing funds, or using any bj999 service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein.

1.3 If you do not agree with any provision of this Privacy Policy, you must cease using the bj999 platform immediately and, if applicable, request account closure by contacting [email protected].

1.4 This Privacy Policy applies to all personal data collected through the bj999 platform, including data submitted during registration, data generated through your use of services, and data received from third-party sources such as payment processors and identity verification providers.

2 Information We Collect

2.1 bj999 collects personal data necessary to provide betting and casino services, verify your identity, process transactions, prevent fraud, and comply with legal obligations. The categories of personal data we collect include:

2.2 Registration Data

When you create a bj999 account, we collect:

• Full legal name as it appears on government-issued identification
• Date of birth (to verify you are 18 years of age or older)
• Email address
• Mobile phone number
• Residential address (city and district)
• Username and password (password is encrypted and never stored in plain text)
• Preferred communication language

2.3 Identity Verification (KYC) Data

To comply with anti-money laundering regulations and verify your identity, we may request:

• National identity card (NID) number and scanned copy or photo
• Passport number and scanned copy (if applicable)
• Birth certificate
• Proof of address document (utility bill, bank statement)
• Selfie photograph or video for facial recognition verification
• Mobile financial service account ownership confirmation (bKash, Nagad, Rocket)

2.4 Financial Data

When you deposit or withdraw funds, we collect:

• Payment method details (bKash/Nagad/Rocket/Upay account number)
• Transaction amounts, dates, and times
• Deposit and withdrawal history
• Bonus and promotion participation records

2.5 Usage and Behavioural Data

To improve our services and detect suspicious activity, we automatically collect:

• IP address, device type, operating system, browser type
• Login timestamps and session duration
• Pages visited, games played, bets placed
• Betting patterns and gameplay statistics
• Referral source (how you found bj999)
• Customer support interactions and chat logs

2.6 Communications Data

When you contact bj999 support or participate in promotions, we collect:

• Email correspondence
• Live chat transcripts
• Survey responses and feedback
• Social media messages (if you contact us via social platforms)

3 How We Use Your Data

3.1 bj999 uses your personal data for the following purposes:

3.2 We do not use your personal data for automated decision-making or profiling that would significantly affect your rights, except for fraud detection algorithms that may flag suspicious activity for manual review.

4 Legal Basis for Processing

4.1 bj999 processes your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our obligations under the bj999 Terms and Conditions, including account management, transaction processing, and service delivery.
• Legal Obligation: Processing is required to comply with anti-money laundering laws, age verification requirements, tax reporting obligations, and lawful requests from regulatory authorities or law enforcement.
• Legitimate Interests: Processing is necessary for fraud prevention, security monitoring, responsible gaming enforcement, service improvement, and platform analytics, where these interests are not overridden by your privacy rights.
• Consent: Where we process data for marketing communications or optional features, we rely on your explicit consent. You may withdraw consent at any time by contacting [email protected] or updating your account notification preferences.

4.2 Where processing is based on consent, withdrawal of consent does not affect the lawfulness of any processing carried out prior to the date of withdrawal. Withdrawal of marketing consent does not affect your ability to use bj999 services.

5 Data Sharing and Disclosure

5.1 bj999 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your data only in the circumstances described below:

5.2 Payment Processors

To process deposits and withdrawals, we share the minimum necessary data with your chosen payment provider — bKash, Nagad, Rocket, or Upay. These providers operate under their own privacy policies and are independently responsible for the data they collect and process. bj999 does not retain your full mobile financial service credentials beyond what is required for transaction reference purposes.

5.3 Identity Verification Providers

We engage third-party KYC and identity verification service providers to assist with document verification, age checks, and fraud screening. These providers are contractually bound to process your data solely for the purposes of identity verification and may not use it for any other purpose.

5.4 Game Technology Providers

Some game providers (including live dealer platform operators such as Evolution Gaming and Ezugi) may receive limited session data necessary to authenticate your session and deliver gameplay. Game providers do not receive your full profile data, financial history, or KYC documents.

5.5 Legal and Regulatory Disclosure

bj999 may disclose your personal data to law enforcement agencies, regulatory authorities, financial intelligence units, or courts of competent jurisdiction where we are required to do so by applicable law, court order, or lawful legal process. We will notify you of such disclosures where legally permitted to do so.

5.6 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of bj999 or its assets, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity before the transfer takes effect.

5.7 Professional Advisers

We may share data with our legal advisers, accountants, auditors, and insurance providers where necessary for the conduct of our business, subject to strict confidentiality obligations.

6 Cookies and Tracking Technologies

6.1 bj999 uses cookies and similar tracking technologies (including local storage, session tokens, and pixel tags) to operate the platform, remember your preferences, maintain session security, and analyze platform usage.

6.2 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. They cannot be disabled without breaking core platform functionality.
• Functional Cookies: Store your preferences such as language settings, preferred odds format, and display options so you do not have to reconfigure these on each visit.
• Analytics Cookies: Allow us to understand how users navigate the bj999 platform, which games are most popular, and where usability improvements are needed. Data collected via analytics cookies is aggregated and anonymized where possible.
• Security Cookies: Help detect fraudulent activity, credential stuffing attacks, and unusual login patterns. These cookies are essential for protecting your account.

6.3 Managing Cookies

You may manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please be aware that disabling strictly necessary cookies will impair your ability to log in and use core bj999 features. Disabling functional cookies will mean your preferences are not saved between sessions.

6.4 bj999 does not use third-party advertising cookies or behavioural tracking cookies that profile your activity across other websites.

7 Data Security Measures

7.1 bj999 implements robust technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the bj999 platform is encrypted using industry-standard TLS 1.3 protocol. Look for the padlock icon in your browser's address bar when using bj999.
• Password Security: User passwords are hashed using a strong one-way hashing algorithm (bcrypt with salt). We never store passwords in plain text and cannot retrieve your password — only reset it.
• Two-Factor Authentication (2FA): SMS-based 2FA is available for all accounts and strongly recommended. When enabled, an attacker cannot access your account even with your password alone.
• Access Controls: Internal access to personal data is restricted to bj999 staff with a legitimate operational need. Access is logged, monitored, and subject to regular review. All staff handling personal data receive mandatory data protection training.
• Infrastructure Security: The bj999 platform is hosted on secured servers with firewall protection, intrusion detection systems, and regular vulnerability scanning. Server infrastructure is physically secured in access-controlled data centres.
• Session Management: User sessions automatically expire after a period of inactivity. Concurrent login detection alerts you if your account is accessed from an unrecognised device.
• Regular Security Audits: bj999 conducts periodic security assessments and penetration testing to identify and remediate vulnerabilities before they can be exploited.

7.2 Despite these measures, no internet-based service can guarantee absolute security. You are responsible for keeping your bj999 login credentials confidential and for notifying us immediately at [email protected] if you suspect your account has been compromised.

8 Data Retention

8.1 bj999 retains your personal data for as long as necessary to fulfill the purposes for which it was collected, to provide services to you, and to comply with our legal obligations. The following retention periods apply:

8.2 Upon expiry of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be linked to you as an individual. Anonymized aggregate data may be retained indefinitely for statistical and analytical purposes.

8.3 Where a legal hold is placed on data due to active litigation, regulatory investigation, or law enforcement request, data will be retained beyond the standard retention period until the hold is lifted.

9 Your Privacy Rights

9.1 As a bj999 user, you have the following rights in relation to your personal data. To exercise any of these rights, please contact [email protected] with your registered account email and a description of your request.

• Right of Access: You may request a copy of all personal data bj999 holds about you. We will provide this in a structured, commonly used format within 30 days of your verified request.
• Right to Rectification: If any personal data we hold is inaccurate or incomplete, you may request that we correct it. For minor details (such as phone number or email address), you can update these directly from your account settings after bj999 login.
• Right to Erasure: You may request deletion of your personal data. Where deletion is not possible due to legal retention obligations (e.g., AML record-keeping), we will explain which data must be retained and for how long.
• Right to Restriction: You may request that we restrict processing of your data in certain circumstances, for example while we investigate a complaint about data accuracy.
• Right to Data Portability: You may request your personal data in a machine-readable format (JSON or CSV) so that you can transfer it to another service provider.
• Right to Object: You may object to processing of your data for marketing purposes at any time. You may also object to processing based on legitimate interests where you believe your rights override those interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw consent at any time. Withdrawal does not affect the legality of prior processing.

9.2 bj999 will respond to all verifiable privacy rights requests within 30 calendar days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reasons for it.

9.3 We may need to verify your identity before processing a privacy rights request to ensure we do not disclose or delete data belonging to another person. Verification may require you to provide a copy of your NID or other identification.

10 International Data Transfers

10.1 bj999 primarily processes and stores personal data within secure data centre infrastructure serving the South and Southeast Asian region. Some of our third-party service providers — particularly game technology providers and cloud infrastructure partners — may be located in or operate data infrastructure in jurisdictions outside Bangladesh.

10.2 Where personal data is transferred internationally, bj999 ensures that appropriate safeguards are in place, including contractual data processing agreements that require recipient organisations to provide a level of data protection equivalent to that described in this Privacy Policy.

10.3 By using the bj999 platform and accepting this Privacy Policy, you consent to the transfer of your personal data as described in this section. If you have concerns about international data transfers, please contact us at [email protected] before using our services.

11 Third-Party Services and Links

11.1 The bj999 platform integrates third-party game content from providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may process limited session and gameplay data necessary to deliver their games. Their data practices are governed by their own privacy policies, which are available on their respective corporate websites.

11.2 bj999 does not control the data practices of third-party game providers and payment processors. We encourage you to review the privacy policies of all third-party services you interact with when using the bj999 platform.

11.3 The bj999 platform does not contain links to external third-party websites, social media platforms, or partner portals that would expose you to unknown data collection practices. All functionality is contained within the bj999 domain environment.

12 Children's Privacy

12.1 The bj999 platform is strictly for adults aged 18 years and above. We do not knowingly collect personal data from persons under the age of 18. If we discover that a user under 18 has registered an account or provided personal data, we will immediately suspend the account, void any transactions, and delete the associated personal data from our systems.

12.2 If you believe a minor has accessed the bj999 platform or provided us with their personal data, please notify us immediately at [email protected] so that we can take prompt action. We take underage gambling and underage data collection extremely seriously.

12.3 Parents and guardians are encouraged to use internet filtering tools to prevent minors from accessing gambling websites. bj999 supports the use of parental control software and family-safe browsing tools as an additional layer of protection.

13 Changes to This Privacy Policy

13.1 bj999 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. The revised policy will be published on this page with an updated "Effective Date".

13.2 For material changes that significantly affect your privacy rights or how we use your data, bj999 will provide advance notice by email to your registered address and/or by a prominent notice within the platform. We recommend reviewing the Effective Date each time you visit this page.

13.3 Continued use of the bj999 platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you disagree with any changes, you must stop using the platform and may request account closure in accordance with the bj999 Terms and Conditions.

14 Contact Us

14.1 If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please get in touch with the bj999 data protection team using the following contact details:

• Email: [email protected]
• Subject Line: "Privacy Policy Inquiry" or "Privacy Rights Request"
• Live Chat: Available 24/7 on the bj999 platform after bj999 login
• Response Time: We aim to acknowledge all privacy-related inquiries within 48 hours and provide a substantive response within 30 calendar days.

14.2 For responsible gaming concerns, self-exclusion requests, or questions about how we use your data in our responsible gaming program, please also refer to the Responsible Gaming Policy or contact our support team directly.

14.3 For general platform questions, account assistance, or technical support, our full customer support team is available 24/7 via live chat on the bj999 platform or by email at [email protected].